Refund and Returns Policy
At Bliss, we strive to provide you with the best shopping experience and top-quality If you need to change the size of your ordered product, our return policy ensures a smooth and convenient process. Please read the following return policy guidelines carefully
Size Exchange Only:
We accept returns for size exchanges only. If the size of the product you ordered doesn't fit you perfectly, you have the option to exchange it for the correct size. Please note that we do not offer returns for reasons other than size discrepancies.
Return Process:
To initiate a return for a size exchange, please follow these steps.
1. Contact Us: Reach out to our customer support team at [email protected] within 7 days of receiving your order. Provide your order number and the details of the product you wish to exchange.
2. Product Eligibility: The product must be unwom, unwashed, and in its original condition with all tags intact. Please ensure the product is in the same condition as when you received.
Shipping:
The customer is responsible for all shipping costs associated with returning an item. We recommend using a trackable shipping method to ensure the safe and timely delivery of your return.
Exchange Process:
Once we receive and inspect the returned product, we will process the exchange for the correct size. Please allow up to 5 business days for the exchange process to be completed.
Important Notes:
1. We do not offer returns or exchanges for products beyond size changes.
2. Returned products should be in their original condition, with all tags and packaging intact.
3. Size exchanges are subject to product avalability. In case the desired size is not available, we will offer an alternative or store credit. 4. If you received a defective or damaged product, please refer to our “Defective/Damaged Products” policy for assistance.
Contact Us:
For any questions or concems regarding size exchanges or our return policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with your Biss shopping experience. Please note that by placing an order with Bliss, you agree to abide by our return policy.